Frequently Asked Questions

For your convenience, our most common customer questions are answered right here.

 

Q: How many cushions do I get per order?

A: Each standard, specialty, or designer cushion order comes with 2 cushions.


Q: How do I clean my cushions?

A: If you purchased cotton duck cushions, remove the cover and spot clean with a mild soap and cold water. Machine washing cotton duck covers will cause them to shrink. If you purchased Outdura™ cushions, remove the cover and machine wash cold and air dry. For stubborn stains, mix 1 cup bleach with 1/4 cup of a mild soap per 1 gallon of water. Soak affected area for 20 minutes being mindful of the hook and loop back closure and straps. Rinse well and air dry.


Q: My picnic table bench is made up of two 2″x6″ boards, will your cushions fit?

A: Our standard size cushions fit benches up to 12″ with a small gap on each side. If you are concerned about the fit or have a wider bench, contact us for help.


Q: Will the cushion color fade?

A: If you purchased cotton duck  cushions and they are left exposed to direct sunlight for extended periods then the color will fade. This can be prevented by storing your cushions when not in use or applying a UV blocker to your cushions. If you purchased Outdura™ material, they are rated for 2,000 hours of direct sunlight. A UV blocker will also help extend the life Outdura™ material.


Q: What kind of style do your cushions fit?

A: Our cushions are designed to fit a country style. They are not formal or high end cushions, although the materials used are of excellent quality.


Q: What is your return policy?

A: A link will be provided to pay for the return shipping, if the cushions are in new condition a refund will be made minus a 15% restocking fee. If you need to make an adjustment(ie: change color or length) we may be able to accommodate you if contacted early enough.

 

Not finding what you want? Reach out directly through our Contact Us page.